Glossary

Alias: a client's random two-word name, like "Silver Fox", used in groups, games and boards. Different at each business.

App: a web page a developer hosts, shown as a tab inside Facia. See Build on Facia.

App secret: fas_…. Signs the token and authorises partner calls. Server-side only.

Block: a page, poll, announcement, mission or raffle spin composed in HQ without code. See Blocks.

Bundle: Support, Community or Club. A quick set of feature switches.

Business: one brand on Facia. Same as a server.

Channel: a one-way chat where only the team posts.

Client: a person your business supports.

Coins: a per-client balance for games and rewards. Not money.

Conversation: a stretch of a support chat. A new one starts after a quiet gap.

Deal: a payment agreed in a conversation, read by the AI.

Embed: Facia inside your own website or app. See Embed Facia.

Feature: a built-in part of Facia you switch on. See Features.

Group: a community chat where clients talk under aliases.

Guest: a client without a login yet.

Handle: your business's @name, used in facia.chat/@handle and handle.facia.chat.

HQ: the staff control room at /hq.

Internal note: a message only your team sees.

Kill switch: an app's on/off switch in HQ. Off stops its tab and API at once.

Level: a client's loyalty level, from counted payments.

Listed app: an app approved for every business to install.

Mission: a block with a goal and a coin reward.

Mount: where a block or app shows: header, membership, Verified group or hub.

Partner API: the HTTP API your app's server calls. See Partner API.

Portal: facia.chat itself, with a switcher for people in several businesses.

Proposal: a change the AI suggests, which you approve or decline.

Reporter: the built-in (non-AI) bot that posts reports and waiting alerts.

Server: a business on Facia, as named on the front page.

Spam: a team-only tier label. Spam clients get no extras.

Style: Classic or Futuristic. The visual treatment.

sub: the client's id at one business, in the app token.

Tier: Guest, Verified, VIP or Spam.

Tone: a block's colour role: Quiet, Accent, Good news, Heads up, VIP gold.

Verified: a client who confirmed their email and picked a username.

VIP: a top-tier client, by level or invitation. Gold in Facia means VIP.

Workspace: the team account behind one or more businesses.