Domains
Every business can be reached at three kinds of address. On all of them, clients see only your business.
| Address | Setup |
|---|---|
https://yourhandle.facia.chat | Automatic. Free for every business |
https://facia.chat/@yourhandle | Automatic |
https://chat.yourbrand.com | Your own domain: one DNS record (below) |
Your handle comes from your business settings. If you change your handle, your facia.chat address changes with it.
#Use your own domain
Most businesses use a subdomain such as chat.yourbrand.com, support.yourbrand.com or club.yourbrand.com. Your main website stays where it is.
#1. Ask for the address
Message Facia support from your business with the address you want, e.g. "Please connect chat.yourbrand.com". Facia adds it to your server and tells you the exact records.
#2. Add the DNS record
At your domain's DNS provider (Cloudflare, GoDaddy, Namecheap, Google/Squarespace, Route 53…), add:
| Type | Name | Value |
|---|---|---|
CNAME | chat (the part before your domain) | customers.facia.chat |
Sometimes Facia also gives you a TXT record to prove the domain is yours. It's optional, but it makes the address go live faster.
#3. Wait for it to go live
Facia checks the record in the background for about a day and a half, and issues the security certificate (https) automatically. Most domains are live within minutes to an hour. Facia can make it your primary address, so links and emails use it.
#Check it yourself
dig +short chat.yourbrand.com CNAMEIt should print customers.facia.chat.. If it prints nothing, the record isn't there yet or the name is wrong.
#Common problems
| Symptom | Fix |
|---|---|
| "Waiting for DNS" for hours | Check the record name. Many providers add your domain automatically, so the name should be chat, not chat.yourbrand.com |
| Certificate error | Wait a little longer. If it's on Cloudflare, switch the record to DNS only |
Root domain (yourbrand.com) | Use a subdomain. Most providers can't put a CNAME on the root domain |
| Old site still shows | Remove any old A or CNAME record with the same name |
#Embedding instead
If you'd rather keep clients on your own website, embed the chat there. See Embed Facia.