Notifications and the app

#Install as an app

Facia is a web app that installs like a real one, with your business name and logo on the home screen. No app store is needed.

• Android and desktop Chrome or Edge: Settings → Get the app → Install Name, or the browser's install button.
• iPhone and iPad: open in Safari → Share → Add to Home Screen. Settings → Get the app shows these steps.

The app is named after your business. Turn on Add "Support" to the app name in business settings to call it "Name Support".

#Push notifications

• Facia offers notifications to clients after their first message. Staff turn them on in Settings → Notifications.
• Settings → Notifications: on or off for this device, show message text in the notification, and send a test.
• On iPhone, push only works once the app is installed to the home screen (an Apple rule).
• Notifications show your logo, and come a few seconds after a message. If it's already been read or the chat is muted, none is sent.
• @tags get through mutes.
• In groups, clients see other clients by alias in notifications too.
• If notifications are blocked in the browser, Facia shows how to unblock them.
• "Not now" hides the prompt for 3 days (clients) or 14 days (staff).

#In-app browsers

Links opened inside Instagram, Facebook, TikTok and the like open in a limited browser that can't install apps or get push. Facia notices and offers Open in Safari / Chrome, carrying the client's chat across with a one-time code.

#Updates

When a new version of Facia is out, staff see a small New version · Update bar. Clients get updates automatically.