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Create a server

A server is your business on Facia: your app, your team, your clients. There are two ways to get one.

#With a referral code (instant)

If someone already on Facia invited you, they can give you a referral code (XXXX-XXXX-XXXX) or a link with ?ref= in it.

  1. Open facia.chat and choose Create a chat server. Opening a referral link fills in the code for you.
  2. Fill in:
    • Server name: what clients will see, e.g. "Acme Support". You can change it later.
    • Your name and Email.
    • Your login username and a password (8+ characters).
    • Referral code. Facia shows who referred you once the code checks out.
  3. Press Create my server. You're signed in as the owner, and your server exists immediately.

Owners hand out codes from HQ → Settings → Refer a server. A code or link lasts 30 days. See Growth and invites.

#Without a code (apply)

  1. Open facia.chat and choose Create a chat server.
  2. Tell Facia who you'll chat with and what about (at least a sentence). Add how big your team is, your website and how you heard about Facia if you like.
  3. Pick your owner login.
  4. Send it. The Facia team reviews it, usually quickly. Once you're approved you get an email with a one-time setup link (/setup/…) that finishes creating your server and signs you in.

#What you get straight away

Your business settings, with the setup checklist on top
Your business settings, with the setup checklist on top
  • Your business, with its own chat, Team chat and HQ.
  • A free address: yourhandle.facia.chat. Your handle is 4 to 32 characters, starting with a letter (letters, numbers and _). Your page is also at facia.chat/@yourhandle.
  • Every feature, ready to turn on in HQ → Settings → Features.
  • A setup checklist at the top of your business settings.

#Signing in

  • Owners and staff sign in with a username and password at your address, or at facia.chat.
  • Clients don't need to sign in to start chatting. They start as guests and can save their account later with a password, or by getting verified.

On facia.chat, someone who belongs to several businesses sees a switcher in the top-left that lists each business with its unread count. On your own address, Facia only ever shows your business.

#Next

Go through Your first hour: logo, welcome message, links, team, features, and sharing your link.

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