Facia Docs
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What clients see

It's worth knowing exactly what your clients go through. Open your own link in a private browser window to try it.

#First visit

First visit, the client's chat list, and their support chatFirst visit, the client's chat list, and their support chatFirst visit, the client's chat list, and their support chat
First visit, the client's chat list, and their support chat
  1. They open your link: your domain, yourhandle.facia.chat, facia.chat/@yourhandle, a group invite, or your website's chat button.
  2. They see your logo, name, description and support links.
  3. They press Get support and write. No sign-up is needed: they start as a guest.
  4. Your welcome message arrives. After their first message, Facia offers to turn on notifications.

#Guests and saved accounts

A guest's chat is tied to their browser. To keep it on another device, or after clearing their browser, they save their account in Settings → Keep your chat, by adding a username and password or by getting verified. Guest chats are kept for 90 days after the last visit.

On a device Facia recognises, it offers to sign back in
On a device Facia recognises, it offers to sign back in

Your team can also create a login for a guest from their chat, with the Create client logins permission.

#Getting verified

Clients press Get verified in the chat header, in Membership, or on an invite card your team sent. They pick a photo and a public @username, add their email, and enter a 6-digit code. See Membership and tiers.

#Settings

Under Settings, clients have:

  • their profile: photo, name, username and bio,
  • Verified member status for each business,
  • Sign-in: change username or password,
  • Get the app: install it on the home screen,
  • Notifications: on or off, show message text, send a test,
  • Appearance: light, dark or auto,
  • Sign out, or Leave and forget this chat for guests.
A client's Settings
A client's Settings

#Inside your app

Depending on your features, clients also see:

  • the membership button in the chat header (a level ring, check mark or crown),
  • groups and channels in their chat list, locked ones included,
  • blocks under the header, in Membership or in the Verified group,
  • app tabs your developers registered,
  • games, the leaderboard and their coins.

#Privacy, from the client's side

  • Other clients only ever see their alias in groups, games and leaderboards.
  • They always see their own real name.
  • Your team sees their real name, username and history in your business only.
  • Message text is encrypted at rest.
  • If they also use another business on Facia, neither business can tell.

#On facia.chat

A client of several businesses who opens facia.chat gets one sign-in and a switcher (top-left) listing each business with unread counts. Each business keeps its own alias, tier, coins and level for them.

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