# Notifications and the app

> Push notifications, installing Facia on the home screen with your name and icon, and in-app browsers.

# Notifications and the app

## Install as an app

Facia is a web app that installs like a real one, with your business name and logo on the home screen. No app store is needed.

- **Android and desktop Chrome or Edge**: **Settings → Get the app → Install *Name***, or the browser's install button.
- **iPhone and iPad**: open in **Safari** → **Share** → **Add to Home Screen**. Settings → Get the app shows these steps.

The app is named after your business. Turn on **Add "Support" to the app name** in [business settings](https://docs.facia.chat/business/settings) to call it "*Name* Support".

## Push notifications

- Facia offers notifications to clients after their first message. Staff turn them on in **Settings → Notifications**.
- **Settings → Notifications**: on or off for this device, **show message text** in the notification, and **send a test**.
- **On iPhone, push only works once the app is installed** to the home screen (an Apple rule).
- Notifications show your logo, and come a few seconds after a message. If it's already been read or the chat is muted, none is sent.
- `@tags` get through mutes.
- In groups, clients see other clients by alias in notifications too.
- If notifications are blocked in the browser, Facia shows how to unblock them.
- "Not now" hides the prompt for 3 days (clients) or 14 days (staff).

## In-app browsers

Links opened inside Instagram, Facebook, TikTok and the like open in a limited browser that can't install apps or get push. Facia notices and offers **Open in Safari / Chrome**, carrying the client's chat across with a one-time code.

## Updates

When a new version of Facia is out, staff see a small **New version · Update** bar. Clients get updates automatically.