# What clients see

> The client's side of Facia, from first message to saved account, settings, install and privacy.

# What clients see

It's worth knowing exactly what your clients go through. Open your own link in a private browser window to try it.

## First visit

![First visit, the client's chat list, and their support chat](https://docs.facia.chat/_assets/shots/guest-welcome.webp) ![First visit, the client's chat list, and their support chat](https://docs.facia.chat/_assets/shots/client-list.webp) ![First visit, the client's chat list, and their support chat](https://docs.facia.chat/_assets/shots/client-chat.webp)

1. They open your link: your domain, `yourhandle.facia.chat`, `facia.chat/@yourhandle`, a group invite, or your website's chat button.
2. They see your logo, name, description and support links.
3. They press **Get support** and write. **No sign-up is needed**: they start as a **guest**.
4. Your welcome message arrives. After their first message, Facia offers to turn on notifications.

## Guests and saved accounts

A guest's chat is tied to their browser. To keep it on another device, or after clearing their browser, they **save their account** in **Settings → Keep your chat**, by adding a username and password or by getting verified. Guest chats are kept for 90 days after the last visit.

![On a device Facia recognises, it offers to sign back in](https://docs.facia.chat/_assets/shots/guest-welcome-back.webp)

Your team can also create a login for a guest from their chat, with the **Create client logins** permission.

## Getting verified

Clients press **Get verified** in the chat header, in Membership, or on an invite card your team sent. They pick a photo and a public `@username`, add their email, and enter a 6-digit code. See [Membership and tiers](https://docs.facia.chat/business/membership).

## Settings

Under **Settings**, clients have:

- their profile: photo, name, username and bio,
- **Verified member** status for each business,
- **Sign-in**: change username or password,
- **Get the app**: install it on the home screen,
- **Notifications**: on or off, show message text, send a test,
- **Appearance**: light, dark or auto,
- **Sign out**, or **Leave and forget this chat** for guests.

![A client's Settings](https://docs.facia.chat/_assets/shots/client-settings.webp)

## Inside your app

Depending on your [features](https://docs.facia.chat/business/features), clients also see:

- the **membership button** in the chat header (a level ring, check mark or crown),
- **groups** and **channels** in their chat list, locked ones included,
- **blocks** under the header, in Membership or in the Verified group,
- **app tabs** your developers registered,
- **games**, the **leaderboard** and their **coins**.

## Privacy, from the client's side

- Other clients only ever see their alias in groups, games and leaderboards.
- They always see their own real name.
- Your team sees their real name, username and history in your business only.
- Message text is encrypted at rest.
- If they also use another business on Facia, neither business can tell.

## On facia.chat

A client of several businesses who opens facia.chat gets one sign-in and a switcher (top-left) listing each business with unread counts. Each business keeps its own alias, tier, coins and level for them.