# Your first hour

> The checklist that takes a new server from empty to ready for clients.

# Your first hour

Work through this list once and your clients get a finished-looking app on day one. Facia shows the same list as the **setup checklist** at the top of your business settings (**HQ → Settings → your business**), and ticks things off as you do them.

![The setup checklist ticks itself off as you go](https://docs.facia.chat/_assets/shots/settings-business.webp)

## 1. Name, logo and link (5 min)

**HQ → Settings → your business → Name, photo & link**

- Upload a **square logo**. It's used for your chat avatar, the installed app icon, notification icons, the loading screen and link previews on WhatsApp, Telegram and iMessage.
- Check your **name** and **@handle**, and write a one-line **description**.

## 2. Welcome message (5 min)

**HQ → Settings → your business → Welcome message**

This is sent automatically when someone starts a chat. Say hello, what you help with and when you answer. You can add up to 4 photos (opening hours, a price list, how-to screenshots).

> [!AI]
> Ask your AI: "Write a warm, short welcome message for my support chat. We are [business], we help with [topics], we usually answer within [time]. Two or three sentences, no emojis overload."

## 3. Support links (3 min)

**HQ → Settings → your business → Support links**

Add your WhatsApp, Telegram, Instagram, website, email and so on (up to 10). For each link you choose where it shows: your welcome page, inside chats, or on other sites when you're embedded.

## 4. Your look (5 min)

**HQ → Settings → Business look**

Pick a preset (Clean, Warm, Mist, Sage, Rose, Sand, Ink), an accent colour (or your exact brand hex), and soft or sharp corners. See [Look and style](https://docs.facia.chat/business/look).

## 5. Features (5 min)

**HQ → Settings → Features**

Pick a bundle to start:

- **Support**: just the chat.
- **Community**: adds Verified clients, groups, channels and levels.
- **Club**: Community plus coins, the leaderboard, Hot Potato and High Card.

You can fine-tune every switch underneath. See [Features](https://docs.facia.chat/business/features).

## 6. Invite your team (5 min)

**HQ → Team**

Create a login for each person, or send an invite link (it's valid for 72 hours). Choose their role (admin, manager or agent) and which businesses they work on. Then check **HQ → Settings → Agent permissions**. See [Team and roles](https://docs.facia.chat/business/team).

## 7. Set your goal (2 min)

**HQ → Settings → your business → Business goal**

Choose **Help desk**, **Keep clients coming back** or **Just the numbers**. The goal decides which numbers HQ calls good or bad and how the AI judges things.

## 8. Your address (optional, 10 min)

You already have `yourhandle.facia.chat`. To use your own domain, like `chat.yourbrand.com`, follow [Domains](https://docs.facia.chat/setup/domains). To send sign-in emails from your own domain, follow [Email](https://docs.facia.chat/setup/email).

## 9. Share your link

**HQ → Settings → your business → Share link & QR code**

Put the link in your bio, on your website, and on a QR code at the counter. Add `?src=instagram` (or any name) to links so **HQ → Clients → Sources** shows which campaign brought each client. See [Growth and invites](https://docs.facia.chat/business/growth).

## 10. Try it as a client

Open your link in a private browser window and send a message. Check the welcome message, the links and the look. Then answer from the inbox on your phone. Turn on notifications in **Settings → Notifications** so you hear about new chats.

## Done. What next?

- Start a community: [Groups and channels](https://docs.facia.chat/business/community)
- Reward regulars: [Membership and tiers](https://docs.facia.chat/business/membership), [Levels and coins](https://docs.facia.chat/business/levels-coins)
- Add games: [Games](https://docs.facia.chat/business/games), [Blocks](https://docs.facia.chat/business/blocks)
- Turn on the AI: [The AI bot](https://docs.facia.chat/business/ai)