# Email (Resend)

> Send sign-in and verification emails under your business name, from your own domain, or through your own Resend account.

# Email

Facia sends a few emails for you: sign-in and password codes, and the 6-digit code for [Get verified](https://docs.facia.chat/business/membership#get-verified). They always go out under your **business name**. You choose the address they come from.

**HQ → Settings → Email** (`page=email`). Owners and admins.

## Three options

![HQ → Settings → Email](https://docs.facia.chat/_assets/shots/settings-email.webp)

| Option | From address | You need |
| --- | --- | --- |
| **1. Facia's address** (default) | Facia's sending address, with your business name | Nothing |
| **2. Your own domain** | e.g. `no-reply@mail.yourbrand.com` | Access to your domain's DNS |
| **3. Your own Resend account** | Any address verified in your Resend account | A [Resend](https://resend.com) account and API key |

If you set up both 2 and 3, your own Resend account wins.

## Option 2: your own domain

Facia sends through its own email service, but from your domain.

1. **HQ → Settings → Email → Use your own domain.**
2. Type a domain. We recommend a **subdomain** like `mail.yourbrand.com`, so your main email (Google Workspace, Outlook…) isn't affected.
3. Facia shows the **DNS records** to add, each with a Name and Value you can copy. There are usually a few `TXT` records (SPF, DKIM) and one `MX` record.
4. Add them, either way:
   - **Add the records for me** (Cloudflare only): paste a one-time Cloudflare API token, and Facia adds them for you. See below.
   - **Add them yourself**: copy each Name and Value into your DNS provider.
5. Press **Check**. Status goes from **Waiting for DNS** to **Verified**. DNS can take a few minutes, sometimes longer.
6. Choose the **address**: the part before the `@`, e.g. `no-reply` or `support`.

Your codes now come from your own domain. **Remove** goes back to Facia's address at any time.

### The one-time Cloudflare token

1. In Cloudflare, go to **My Profile → API Tokens → Create Token**.
2. Next to **Edit zone DNS**, choose **Use template**.
3. Under **Zone Resources**, choose **Include → Specific zone → yourbrand.com**.
4. **Continue to summary → Create Token**, and copy it.
5. Paste it into Facia and press **Add the records for me**.

Facia uses it once to add the records, then forgets it. It's never stored. You can delete the token in Cloudflare straight afterwards.

## Option 3: your own Resend account

Send through your own [Resend](https://resend.com) account. Your sending reputation and logs stay yours.

1. In Resend, add and verify your domain under **Domains**.
2. Go to **API Keys → Create API Key**, with permission **Sending access**. Copy the key (it starts with `re_`).
3. In Facia: **HQ → Settings → Email → Connect your Resend account**.
4. Fill in:
   - **Resend API key**: `re_…`
   - **Send from**: an address on a domain verified in your Resend account, e.g. `no-reply@mail.yourbrand.com`
   - **Send a test to**: your own email
5. Facia sends a test email first and only saves the key if the test goes through.

The key is stored encrypted, and only its last 4 characters are ever shown. **Disconnect** removes it.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| "Records not found" | Make sure each Name is exactly as shown. Some providers add the domain to the name for you, so don't add it twice |
| Stuck on "Waiting for DNS" | Wait 10–30 minutes and press **Check** again |
| Test email fails (option 3) | The **Send from** domain must be verified in Resend, and the key needs Sending access |
| Emails land in spam | Use a subdomain just for sending, and make sure the DKIM and SPF records are verified |
| Facia's domain refused | Facia's own domains can't be used as your sending domain |

> [!AI]
> Not sure which option fits? Use the email prompt in [Set it up with AI](https://docs.facia.chat/start/setup-with-ai#send-email-from-your-own-domain-resend).