# Business settings

> Name, logo, handle, welcome message, support links, perks, goal and the other settings of one business.

# Business settings

Each business has one settings page. Open it from **HQ → Settings → your business** (`/hq?tab=settings&business=<id>`) or from **Details** in your business's chat. Only owners and admins can change it.

## Setup checklist

The top of the page shows what's left to do before you share your link: add your logo, write a welcome message, add support links, invite your team, set your goal, and share your link. Each item opens the right sheet and ticks itself off.

![HQ → Settings → your business](https://docs.facia.chat/_assets/shots/settings-business.webp)

## Name, photo & link

| Field | Notes |
| --- | --- |
| **Name** | Shown to clients everywhere, including the installed app name and email sender name |
| **Photo (logo)** | Square, at least 512 × 512 works best. Used for the avatar, home-screen icon, notification icon, loading screen and link previews |
| **@handle** | 4–32 characters, starting with a letter; letters, numbers and `_`. Gives you `facia.chat/@handle` and `handle.facia.chat` |
| **Description** | One line, shown on your page and in link previews |

## Welcome message

Sent automatically the first time someone writes. Text plus up to **4 photos**. Leave it empty to send nothing.

## Support links

Up to **10** links, each with a label of up to 30 characters. Kinds: WhatsApp, Telegram, Signal, Viber, Messenger, Instagram, Facebook, X, TikTok, YouTube, Discord, Snapchat, Threads, Twitch, Kick, Email, Phone, Website, or any link.

For each link, choose where it shows:

- **Welcome page**: the page people see before their first message.
- **Chats**: inside the client's support chat.
- **Other sites**: when you're [embedded](https://docs.facia.chat/setup/embed) on another website.

## Member perks

What **Verified** and **VIP** members get, each with an icon. Clients see them in the Get verified sheet and in Membership. An empty VIP list hides VIP from clients. See [Membership and tiers](https://docs.facia.chat/business/membership).

## Business goal

| Goal | Use it when |
| --- | --- |
| **Help desk** | You mostly answer questions. Speed and resolving matter most |
| **Keep clients coming back** | Returning clients and loyalty matter most |
| **Just the numbers** | You want HQ's numbers without judgement colours |

You can add a few words about your goal in your own language. HQ uses the goal for its green and red, and the AI uses it to judge what's going well.

## Client levels, leaderboard, coins and Hot Potato

Shortcuts to the same settings as in [Features](https://docs.facia.chat/business/features):

- **Client levels**: on or off, the amount for level 2 and its currency, the VIP level, how clients become VIP (reach a level, or by invitation), and level rewards. See [Levels and coins](https://docs.facia.chat/business/levels-coins).
- **Leaderboard**: on or off, how often it starts fresh (day, week or month), and gifts for places 1–10.
- **Client coins**: rename your coins and pick an emoji (default "Coins" 🪙).
- **Hot Potato**: run it or not. See [Games](https://docs.facia.chat/business/games).

## Other switches

- **Show agent first names**: clients see which agent is answering.
- **Add "Support" to the app name**: the installed app is called "*Name* Support".
- **Share link & QR code**: your link and a QR code to print.
- **Open the support desk**: jumps to your inbox.

## Workspace settings

**HQ → Settings → General** holds the workspace name and **time zone**. The time zone is used for report times, "today", leaderboard periods and analytics. **Use this device's zone** sets it in one tap.