# Voice calls

> Voice calls between your team and clients, clients and each other, plus live voice rooms in groups.

# Voice calls

Facia has built-in voice calls: no extra app, no code, and nothing to host. They're **voice only** and **never recorded**.

## Turn them on

**HQ → Settings → Features → Voice calls → Settings.** Calls are off by default and not part of any bundle.

| Who can call whom | Default |
| --- | --- |
| Admins → clients | On |
| Agents → clients | On |
| Clients → team (rings everyone allowed; the first to answer takes it) | Off |
| Admins ↔ agents | On |
| Agents ↔ agents | On |
| Clients ↔ clients (by alias, from a group message) | Off |

Agents and managers also need the **Make calls** [permission](https://docs.facia.chat/business/team#permissions). Blocked and Spam clients can't call or be called.

## Where the call buttons are

- The phone icon in a support chat's header.
- Next to teammates in **Chat info → Team**.
- In a community group, long-press a message → **Call *Silver Fox***, if clients ↔ clients is on. Only aliases are shown.

The chat gets a note for every call: "📞 Voice call · 3:12", "Missed voice call" or "Call declined". An incoming call rings for 45 seconds.

## During a call

- **Microphone and speaker**: pick which mic and speaker to use. Facia remembers the choice on that device, and follows plugged-in headsets or AirPods while you talk. Choosing a speaker works on computers (Chrome, Edge, Firefox). On phones, the phone decides between earpiece, speaker and Bluetooth.
- **Mute and hang up from the lock screen** and the browser's media controls, so you don't have to unlock your phone.
- **"You're muted"**: a reminder pops up if you start talking while muted.
- **Call quality**: after a call, your team sees how it sounded on each side (clear, good, choppy at times or poor, e.g. "Client sound clear · Team sound choppy at times"), with the reason, such as sound lost or a slow connection. Only the team sees this. It's numbers only: calls are never recorded.

## Voice rooms

Turn on **Group voice rooms** in the same settings to get live audio rooms (🎙) in community groups and the Team chat.

- **Hosts** (your team) talk. **Listeners** (clients) listen and **raise a hand**.
- Hosts can **Let them talk**, **Move to listeners** or **Remove**.
- One room per chat, up to 3 live rooms per business at a time, 6 hours max.
- **People per room**: 25, 50 (default), 100 or 200. **Talking at once**: 3, 6 (default) or 10.

## Good to know

- On iPhone, an incoming call shows as a notification. Tap it to answer. Installing the app helps (see [Notifications](https://docs.facia.chat/business/notifications)).
- If you [embed Facia](https://docs.facia.chat/setup/embed) on your site, the frame needs `allow="microphone; autoplay"` for calls to work.
- Calls are private: other callers never see anyone's IP address.